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Fortune Academy

Refund Policy

This policy explains the general framework used to review and process refund requests for counseling and related paid service engagements.

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Refund Eligibility

  • Eligibility is assessed based on the specific service type and stage of engagement.
  • Requests submitted after substantial delivery of service may not be eligible for full refund.
  • All decisions are made after reviewing consultation records and payment details.

How to Request a Refund

  • Submit request with payment proof, service details, and reason for cancellation.
  • Requests are reviewed by the support team within a reasonable processing window.
  • Additional clarification may be requested before final resolution.

Processing

  • Approved refunds are initiated to the original payment source where possible.
  • Bank/payment gateway timelines may vary and are outside direct control.
  • For assistance, contact support through the Contact page.

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